customer service

Contact us

You can call us at +49 911 25509955 (outside Germany: +49 49 911 25509955) (Mo. - Fr. 09:00 - 17:00 Uhr)
or by email to info@getgoods.com. To the contact form

payment methods

Here you will find information on various payment methods such as prepayment, Sofortüberweisung, credit card, Direct debit, PayPal. Learn more

delivery options

All information about delivery possibilities and delivery time. Learn more

connection guarantee

Here you will find all information about the connection guarantee. Learn more

Goods returns / Returns

Here you will find information about the return of goods. Learn more

Newsletter

Here you can subscribe to our newsletter. Learn more

GENERAL TERMS AND CONDITIONS

Our general terms and conditions for reading and printing. Learn more

Privacy & security

Privacy and security information Learn more

Disposal & Environment

Information on disposal & environment Learn more

30 days Right of return

In addition to the legal right of withdrawal, we grant a 30-day right of return. Simply use the return sticker enclosed with your delivery.

After the goods have been delivered to you, you have 30 days to decide. If it is complete and in an unused and undamaged condition in the original packaging, you can to return the goods to us without giving reasons and against reimbursement of the purchase price already paid.

This voluntary return guarantee does not apply to digital content or software that is not delivered on a physical medium or if the medium is in a sealed package and the seal has been removed after delivery.

The punctual dispatch of the goods is decisive for compliance with this extended return period. We also bear the costs of the return within the scope of this voluntary return guarantee when using our return sticker. Valid for all deliveries within Germany. Please note our general terms and conditions.

The statutory right of revocation remains unaffected by this provision.

Alternative Dispute Resolution:

From 15 February 2016, the EU Commission will provide a platform for out-of-court dispute resolution. This gives consumers the opportunity to resolve disputes in connection with your online order initially without the intervention of a court. The dispute resolution platform can be reached via the external link https://ec.europa.eu/consumers/odr/.
We are not obliged to participate in a dispute resolution procedure before a consumer arbitration board and are not prepared to do so.